FAQ – FREQUENTLY ASKED QUESTIONS
Here you will find answers to the most frequently asked questions regarding our products, service repairs, and warranties. If you cannot find an answer to your question on this page, please contact us.
Feel free to contact our customer service department by phone at +48 12 350 04 10.
Send an inquiry to: centrala@stalco.pl or ask a question on our website https://stalco.pl/pl/kontakt via the "Contact" tab.
Send an inquiry to: centrala@stalco.pl or call our hotline at +48 12 350 04 10.
Find the product you're interested in on our website www.stalco.pl. After clicking on the selected item, you will see its detailed description. If you can't find the information you're looking for, you can also email us at centrala@stalco.pl or call us at +48 12 350 04 10. Give us a call or write to us specifying exactly what information you need, and we'll find it for you.
STALCO Customer Service is available on weekdays from Monday to Friday from 8:00 AM to 4:00 PM, excluding holidays and public holidays.
STALCO products are available for purchase at wholesale and retail outlets, as well as hardware stores throughout Poland, and also in online stores. You can find retail outlets in your area in the "Where to Buy" section.Gdzie Kupić
Feel free to contact the SERWIS STALCO department. SERWIS STALCO
Please contact: centrala@stalco.pl
Please contact logowanie@stalco.pl
Contact us to present your strategy and determine which of our online platforms may be suitable for your customer groups. Click HERE. TUTAJ
Please contact marketing@stalco.pl
STALCO product line - characterized by an ideal balance of quality and price. Thanks to well-thought-out design, the use of modern technology, and good quality components, these products are suitable not only for everyday household tasks but also serve as a good alternative for professionals seeking high-quality tools at a reasonable price. Products from this line guarantee long life and safe operation.
You can read more about the STALCO line at the link below:
STALCO Line
PERFECT product line - products from the Stalco Perfect line have been designed with exceptional attention to detail and using the highest quality components from global suppliers. In production, processes such as constant quality control of products and consideration of durability and ergonomics were not overlooked. These actions have allowed for the creation of devices dedicated to professionals who appreciate not only the high quality or modern technology of the tools but also their durability and uncompromising performance. Products from this line have been created to work in harsh conditions under heavy loads. They provide the user with trouble-free operation for a long time, guaranteeing reliability and solid performance regardless of the circumstances.
You can read more about the PERFECT line at the link below:
STALCO PERFECT Line
More information about our manufacturing plants can be found in the Manufacturing Plants section on the STALCO website. Zakłady produkcyjne STALCO
STALCO products come with a 2-year warranty. The exception is STALCO power tools (3 years) and PERFECT tools (4 years). Please familiarize yourself with the information in the WARRANTY TERMS section. WARUNKI GWARANCJI
You can find catalogs HERE TUTAJ
For instructions, please email serwis@stalco.pl serwis@stalco.pl
Spare parts can be purchased on our B2B platform. If you do not have an account there, please contact us at serwis@stalco.pl
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FAQ SERVICE
Please write to serwis@stalco.pl
The user usually receives the repaired tool within 3-5 business days.
In the case of a paid repair, the warranty is 6 months and covers the replaced spare parts.
For warranty repairs, no shipping costs are charged.
In the case of repairs after the warranty period, the shipment is free of charge.
The tool should be packaged in a way that prevents damage during transport.
Further information on packaging can be found in the general terms of our carrier.
Tool pickup for repair is free of charge, at the service's expense.
The customer can decide whether the tool should remain in the central service, where it will be disposed of, or whether it should be returned. In the case of return shipping, the service will charge a handling fee, as notified.
The damaged tool can be sent directly to the central service. Another option is to hand over the tool for repair to a local distributor or at a power tool retail store.
When sending the tool directly to the service, remember to include a copy of the purchase documents.
